To get started, submit an online claim using the 13-character file ID you received at the airport. Submit a claim Opens another site in a new window that may not meet accessibility guidelines. Our Central Baggage Resolution Office will do everything they can to locate your bag.
How does luggage claim work?
Overview. A typical baggage claim area contains baggage carousels or conveyor systems that deliver checked baggage to the passenger. The baggage claim area generally contains the airline's customer service counter for claiming oversized baggage or reporting missing or damaged baggage.
How do I complain about baggage?
In all instances of lost, damaged or delayed luggage, contact a member of the airline or airport staff in the first instance. If the airport or airline cannot resolve the problem at the time of travel, put your complaint in writing, detailing what went wrong.
Can I get reimbursed for delayed luggage?
Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed – subject to the maximum liability limits.
How do I claim my baggage refund?
How long do you have to file a baggage claim?
File a claim with the airlines.Most airlines require that your claim be made no later than 45 days from the date of your flight even if your bags haven't arrived yet. Again, this varies from one carrier to the next, so check your airline's policy online.
How long do baggage claims take?
Baggage Claim Wait TimesIt can sometimes take up to 20 minutes to unload a plane, depending on how many bags are being unloaded. Remember, you do not have to claim your bags in your connecting city when you have a domestic flight. Read more about how to deal with international connecting bags here.
How do I write a letter to claim for delayed baggage?
with this letter I would like to report the delay of my baggage during the flight ….. (information about the flight number, date, place of departure and destination). In the airport of … (place) where my flight landed, I noticed that my luggage was not available.
Can you get compensation if your luggage doesn’t arrive?
Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed – subject to the maximum liability limits.