Improving the Uber experience for drivers and riders
- Addressing Earnings Amidst Rising Fuel Costs.
- Empowering Drivers To Make Informed Choices.
- Long-distance pick-ups.
- Payments the way drivers want them.
- Coming good on Service Quality Essentials for Riders.
What are Uber’s new safety measures?
The new Safety ToolkitIn the Safety Toolkit, riders and drivers have access to the emergency button and can report safety incidents to us directly while on a trip. They can also easily share ride information with friends and loved ones and access some of the latest safety information from Uber.
What are the safety issues with Uber?
The 78-page report stated Uber dealt with 3,824 incidents of severe sexual assault and misconduct in the U.S., including that 20 people were killed in assaults. The company reported 141 incidents of rape and 998 incidents of sexual assault in 2020, according to NBC News.
How can Uber improve safety?
What can be improved on Uber app?
The scope of the opportunities are limited to Product / UX from the perspective of customer experience, in India.
- Uber – Android App:
- a) A better post-driver-cancelled ride assignment system:
- b) Allowing for an all-category vehicle search:
- c) Option to Pay Later:
- d) Other bugs and tweaks:
- Uber Eats – Android App:
What are the top 3 metrics you would build Uber for?
Mentioning the # of active drivers/riders, growth rate of drivers/riders, and the retention of drivers/riders could be good supporting metrics on top of your true north.
Is Uber having a positive or negative effect on the physical environment?
We also found that a ride taken on the Uber platform is significantly less carbon-intensive than single-occupant driving (which makes up 40% of all road travel in the US). And drivers on the platform use more efficient hybrid vehicles 6 times more than average car owners do. But it's not good enough.