The quickest way to submit your query/complaint and getting it dealt with by our customer service team is to fill in the online Query/Complaint form. This form will help us direct your specific issue to the right person and we will respond to you within 10 working days.
How do I complain about an airline?
When you first contact your airline, aim to set out your case clearly and concisely. Explain what happened and when, and why you feel you are entitled to receive a payment. Send your claim to the airline's customer relations department. You can escalate your complaint if you don't get the result you hoped for.
How do I claim my Ryanair refund?
To request a refund, click the refund link in your email. Alternatively, you can access your booking through the My Bookings section on Ryanair.com (click here). If you have booked via an online travel agent (OTA), we may not have received your personal contact or payment details.
How do I complain about Ryanair transfers?
If you experience a problem while you are travelling which may affect in any way you're your enjoyment and use of the service that you have booked and paid for, please contact the local transfer provider using the numbers provided on your confirmation voucher and they will endeavour to resolve any concerns you have.
Who is in charge of Ryanair?
Michael O’Leary (1994–)Ryanair / CEOMichael Kevin O’Leary is an Irish businessman who is the Group CEO of Ryanair. With a net worth of around €848.6 million as of April 2018, he is one of Ireland’s wealthiest businessmen. Wikipedia
Is it worth complaining to an airline?
Air travel isn't always fun. Things go wrong. And while you're unlikely to get compensated because a summer thunderstorm made your plane late, it's often worth complaining to the airlines and seeing what you can get for your travel inconveniences.
Who can you report Ryanair to?
Who do I complain to if my airline won’t refund?
If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at https://secure.dot.gov/air-travel-complaint.
Can I claim compensation for my cancelled Ryanair flight?
If your flight has been cancelled or delayed 3 hours or more (on arrival) and is caused by a reason within the control of Ryanair, you may be entitled to compensation, click here. Expenses claims will not be accepted for delays less than 2 hours.
Does Ryanair compensate?
If your flight has been cancelled or delayed 3 hours or more (on arrival) and is caused by a reason within the control of Ryanair, you may be entitled to compensation, click here. Expenses claims will not be accepted for delays less than 2 hours.
What happens if you complain to an airline?
A Transportation Industry Analyst will forward your complaint to the airline and the airline is required to respond to you and DOT. Once the airline's response is received, a DOT analyst will review your complaint and the airline's response to determine if a violation occurred.
What is the most effective way to complain about an airline?
Complaints about an airline or TSAAirline service or discrimination – First, attempt to resolve your complaint with the airline. If the airline does not fix the problem, file a complaint with the U.S. Department of Transportation (DOT). Airline safety – Contact the Federal Aviation Administration (FAA) hotline.
Can you sue an airline for not refunding your money?
If an airline is not honoring its refund policies or the airline's refund policies seem unfair or deceptive consider suing the airline in small claims court. In small claims court, the judge will be the ultimate decider of whether an airline's refund terms are fair or enforceable.