"That's the most common reason for cancellation. It's a destination that they didn't want to go to," said Khosrowshahi. The ability to know the destination before accepting a ride was the most requested feature by drivers, he said.
Do you get charged if your Uber cancels?
The cancellation fee for cash trips is automatically charged to your next trip. In general, if a trip is cancelled within 2 minutes of the initial request, you will not be charged a cancellation fee.
How do I get a refund from Uber if my driver cancels?
If you're ever the victim of this, you must call Uber's customer service. They'll look into your case, and if they believe it's valid, they'll refund you. But, this is only feasible when you can confirm your story using GPS tracking.
What happens if Uber cancels on you?
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