In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.
How soon can I use my Railcard?
You can use your Network Railcard to get discounts on tickets for travel from 10:00am Mondays to Fridays and at any time on Saturdays, Sundays and Public Holidays. Please note, the 10:00am Monday to Friday Network Railcard time restriction applies to all ticket types.
How do I use my Railcard digitally?
How do I add a digital Railcard to my device?
- Open the app*, and tap on the "+" symbol in the top right hand corner to get started.
- Select "Add an existing Railcard" at the top of the screen.
- Enter the download code you received in an email titled "Your digital Railcard download code", and click continue.
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Why is my digital Railcard not working?
If your download code isn't working, it is likely that it has expired or has been used to activate your Railcard on too many devices. You can only store your digital Network Railcard on a maximum of 2 devices, so you may need to remove it from an existing device to add it to a new one.
Can I use my digital Railcard at a ticket office?
You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.
Do I need an app for digital Railcard?
If you have already purchased a digital Network Railcard, you should have received an email which contains a download code. You will use this download code to add your digital Network Railcard on your phone or device. First, you will need to download the Railcard app from the Apple Store or the Google Play store.
Why can’t I use my Railcard before 10am?
Why can't the Network Railcard be used before 10:00am Monday to Friday? The Network Railcard is designed to promote off-peak leisure travel. This means that it encourages people to use trains outside of the busy commuting period which occurs before 10:00am Monday to Friday.
Can I use a digital Railcard to buy tickets at the station?
You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone. When you enter a journey into our Journey Planner, you can add the number and type of Railcards you wish to use.
Why can’t I use my Railcard on the train?
Only if there is no ticket office, or the ticket office is closed and there is no ticket machine available to buy your discounted ticket at the station at which you began your journey.
When can I use my digital Railcard?
Does a digital Railcard have a photo on?
Under 'Choose the type of Railcard you would like' you can select if you want a 'Digital' or a 'Plastic' Railcard. You will be asked to provide a digital passport-style photo if you select 'Digital'. You do not need a photo if you have ordered a 'Plastic' Network Railcard.
Do you need a photo for a digital Railcard?
You will be asked to provide a digital passport-style photo if you select 'Digital'.
Can I use my Railcard before 9am?
Yes you can. However, for all journeys made between 4:30am and 10:00am Monday to Friday a minimum fare of £12 is payable. There is no minimum fare when you travel at weekends, on Public Holidays, or during July and August.
Can I use Railcard before 10am?
Yes you can. However, for all journeys made between 4:30am and 10:00am Monday to Friday a minimum fare of £12 is payable. There is no minimum fare when you travel at weekends, on Public Holidays, or during July and August.
Why can’t i use my Railcard before 10am?
Why can't the Network Railcard be used before 10:00am Monday to Friday? The Network Railcard is designed to promote off-peak leisure travel. This means that it encourages people to use trains outside of the busy commuting period which occurs before 10:00am Monday to Friday.
Can you use a digital Railcard at a ticket machine?
You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.
Is a screenshot of a Railcard valid?
Screenshots of eTickets can't be used to travel.
Why does my Railcard not work before 10am?
Why can't the Network Railcard be used before 10:00am Monday to Friday? The Network Railcard is designed to promote off-peak leisure travel. This means that it encourages people to use trains outside of the busy commuting period which occurs before 10:00am Monday to Friday.
How do I use my Railcard while booking tickets?
How do I apply a Railcard discount?
- Select where you're travelling from and to and the date and time you'd like to travel.
- Add your passengers and their relevant Railcards.
- Select 'Get times & tickets'. If you're eligible for a discount, it will automatically be applied to your search results.