The app will let you cancel an order up until your delivery person is dispatched to the merchant. We can only guarantee a refund if you cancel before the merchant has accepted your order. To cancel an order, click CHAT WITH US below.
What if my Uber Eats hasn’t come?
If you never received your order but were charged for it, chat with us so that we can make it right and get you back to ordering. Please contact us within 48 hours to get the best possible support experience. After this time-frame, we may be unable to provide a refund or other resolution.
Does Uber Eats refund if your order is wrong?
We'll review and determine next steps. We won't be able to replace the order, but you may be eligible for a refund. Please contact us within 48 hours to get the best-possible support experience.
Why do Uber Eats orders get delayed?
Why is my Uber Eats order Cancelled after an hour?
What happens when Uber Eats cancels your order? This usually happens when either the driver has an issue delivering your food or the restaurant has an issue preparing your delivery.
Who pays for wrong orders on Uber Eats?
Customer may be compensatedWe resolve customer errors fairly and on your behalf, sometimes issuing Uber credits or providing refunds.
Do I get a refund if an order is Cancelled on Uber Eats?
Canceled orders are refunded via Uber Eats.