Are Uber drivers responsible for lost items?

Neither Uber nor drivers are responsible for the items left in a vehicle after a trip ends. We're here to help, but cannot guarantee that a driver has your item or can deliver it to you.

What does Uber do about missing items?

It's been less than two days. Call the driver — they're usually happy to return your belongings. The call button in your order history is active for 48 hours after the ride. More than two days have passed or no agreement was reached with the driver: Describe your lost item and we'll help you get it back.

Does Uber charge for returning lost items?

To help ensure your extra effort is rewarded, we facilitate a $20 reimbursement from rider to driver, once an item has been returned. After your rider has received their lost item, just follow these simple steps to redeem your cash: Head to the Help tab of your Driver app and select Trip Issues and Adjustments.

What if I forgot one of my items on Uber Eats?

If the order you received included incorrect items or was missing items, let us know here. Please contact us within 48 hours to get the best possible support experience. After this time-frame, we may be unable to provide a refund or other resolution. Mention the exact missing or incorrect item(s) in your order.

Who pays for missing Uber eats?

If a customer reports a missing item or incorrect order to Uber Eats support, Uber Eats will investigate. If it meets specific criteria, we will issue a refund to your customer on your behalf.

Do missing items affect Uber driver?

Can you contact your Uber driver after the ride?

If you have just requested a ride, you can tap the bar with your driver's info at the bottom of the screen and select “Contact”. If you're contacting your driver for a lost item after a ride, you can go to the “Your Trips” section, select the appropriate ride and select “I lost an item” to get in touch with them.

Does Fruber affect the driver?

Fruber (free uber) is achieved by placing a massive order on Uber Eats and then saying it never arrived. You get a refund and free food, the restaurant still gets paid, the driver isn't liable so long as they took a photo, and only Uber's insurance is out of pocket.

How do I complain to Uber about a ride?

Contact our team 24/7 via the Help section of the Uber app, or submit a question at If you contact Uber through, you'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

What is obsessing over lost items?

In Responsibility OCD, obsessions are the unwanted, intrusive thoughts, images, urges, and feelings that something might be lost or misplaced, and they tend to cause anxiety and discomfort, especially through an intense need to know the exact location of things.

How do I contact Uber about a lost item?

Tap the menu icon to open the main menu. Select “Your Trips” and then the trip on which you lost the item. Tap “Find lost item” and then “Contact driver about a lost item.”

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