When you first open your Uber app, the estimated wait times are almost always going to be wrong because it's “highly likely the cars you see when you request are matched before your request is even processed.” So, someone else snags your driver, and you're stuck waiting around for a car that's farther away.
Can Uber charge more than estimated?
Your fare may increase if you travel to a different destination or make extra stops along the route, or the trip takes much longer than expected.
Is ordering Uber in advance reliable?
Are you guaranteed an Uber if you reserve one?
Uber doesn't guarantee that a driver will accept your ride request. Your ride is confirmed once you receive your driver details.
Is the time on Uber arrival or pickup?
Before your ride starts, the Uber app will provide an ETA for when your driver should arrive at your pickup location. Please note that ETA times are estimates and not guaranteed.
What happens if no driver is on Uber reserve?
In this case, the trip request will be offered to another nearby driver. Please note that Uber cannot guarantee that a driver will accept your trip request. ⁶Cancellation fees for Uber Reserve are higher than with on-demand. You can cancel at no charge up to 60 minutes before your reservation pickup time.