Call the person involved (if it is a meeting) and ask if you can postpone, saying that you will work around their calendar to reschedule. It goes without saying that you should apologise, but do not admit to double booking; say “something came up”, it seems less unprofessional!
What to do if you have double-booked?
Make a decision and communicate ASAP.contact them right away! If your contact is unreachable, leave a message letting them know you need to postpone the meeting for a later date. Ask them to confirm the cancellation with you. Be sure to offer a couple of dates or times when you are next available.
How do you resolve double booking?
How to Handle Double Booking
- Step 1: Decide Which Customer Takes Preference. Decide which client takes preference. …
- Step 2: Communicate with the Customer. Sending a text message is certainly better than no communication, but it's impersonal and can exacerbate the issue. …
- Step 3: Offer a Solution to Fix the Situation.
How do you apologize for a scheduling mistake?
Let's start with tips for crafting the perfect apology.
- Say You're Sorry. Saying the words “I'm sorry” is hard. …
- Admit What Happened. Don't just say you're sorry and leave it there. …
- Say How You'll Fix it Or What You'll Do Next Time. …
- Keep it Short. …
- Be Timely.
What are the associated concerns with double booking?
The problem with double booking in scheduling is that it creates dissatisfied and angry customers who have to wait even though they've scheduled the appointment in advance. Employees also suffer, because they have to work longer hours and are under pressure to compensate for scheduling mistakes.
What to do if you accidentally double book?
How do I avoid double booking appointments?
Communicate with the clientOne of the most important aspects of double booking appointments is to keep the client in the know. It is not necessary to tell them that you are overlapping appointments, but let them know that the service requires some waiting time.
How do hotels deal with overbooking?
Compensation Policy: In many cases, an overbooked hotel will provide compensation to the guest for the inconvenience caused. This could include free transportation to the alternative hotel, a free meal, or a free night's stay. The specifics of this policy can vary from one hotel to another as well as local laws.
How to apologize for a mistake professionally without saying sorry?
What to say instead of sorry in an email
- I understand. It's common for professionals to offer an apology when expressing their condolences or sympathy for another person's situation. …
- Thank you. …
- Unfortunately. …
- I hope. …
- I get what you mean. …
- I plan to make this right. …
- Can you give me some feedback? …
- Give a heads up.
How do you say my mistake in a professional way?
6 Unique Ways to Say “Sorry” When You Make a Mistake
- 1 My apologies. My apologies is another word for “I'm sorry.” It's rather formal, so it's fine for business contexts. …
- 2 Pardon/pardon me/I beg your pardon. Pardon is a verb which means to allow as a courtesy. …
- 3 Excuse me. …
- 4 Mea culpa. …
- 5 Oops/whoops. …
- 6 My bad.
Why do doctors double book appointments?
Some physicians even double-book appointment slots to provide as much care as possible. That's why doctors make you wait so long in a waiting room, lobby, or exam room.
What can I say instead of I’m so sorry?
How to apologize when you have made a small mistake (that did not hurt anyone).
| Apology | Pronunciation |
|---|---|
| Oopsie-daisy! | / ˌoʊ eɪ ˈpzi ˈdeɪzi / |
| My mistake! | / maɪ ˌmɪˈsteɪk / |
| Mea culpa! | / ˈmi ˈkəlpə / |
| Oh my goodness! I'm so sorry. | / ˈoʊ maɪ ˈɡʊdnəs ˈaɪm soʊ ˈsɑri / |