Hear this out loudPauseUber's algorithm increases prices during times of high demand. Surge pricing takes effect during: Rush hour. High demand.
Why did Uber double charge me?
Hear this out loudPauseSometimes your bank might notify you of two separate charges because first the funds are reserved on your card, then charged later. Check your bank statement to make sure there weren't any extra charges. If you have any other payment questions, let us know! We'll be happy to help.
Why did Uber jump in price?
Hear this out loudPause“Prime Time, also called 'surge pricing' by Uber, is where you basically don't have enough driver supply, so you have to price it high so it can send more drivers out there and also sort of suppress demand,” Lyft CEO David Risher said on the company's most recent earnings call.
Why did my Uber just double in price?
How do I dispute an extra charge on Uber?
Hear this out loudPauseHow do I get a refund for an overcharge that does not match the receipt? Call Uber support and provide the time and fare amount. They will be able to refund you if you are able to prove the discrepancy.
How do I speak to someone at Uber?
Hear this out loudPauseThe 24/7 customer service Uber phone number is 800-593-7069 and while there's usually a 1-2 minute wait to talk to a rep, the help you get here can be a bit hit or miss.
How do I dispute an incorrect Uber charge?
Hear this out loudPauseHow do I get a refund for an overcharge that does not match the receipt? Call Uber support and provide the time and fare amount. They will be able to refund you if you are able to prove the discrepancy.
How do I protest Uber charges?
Hear this out loudPauseOn the Uber app, a rider can review their trips, click on a particular trip, and find the option to submit a dispute for the damage fee they were charged for.