Where can I request compensation? If you wish to receive the refund via the same method of payment, you can request it at renfe.com (for tickets paid using a credit card or Renfe Points), or at the station's ticket offices and travel agencies.
How do I claim my rail refund?
Claims can be made online, or by post using a form that you can download from a train company website or get from a staffed station. Some train companies allow customers to register certain kinds of tickets online to make future claims quicker and easier.
How do I claim a refund on a Cancelled train?
Where will I get refund of my train ticket? In case of cancellation of trains, automatic full refund of fare on confirmed or RAC e-tickets shall be directly credited to the same account from which Page 2 booking transaction took place and online cancellation or filing of TDR shall not be required in such case.
How do I contact Renfe customer service?
912 320 320Contact numbersContact us by phone at the following numbers: Information (24 hours a day): 912 320 320. Freephone Accessibility. Request assistance to the station's platform service: +34 900 920 922.
How long do you have to claim train refund?
within 28 daysUnder our Passenger's Charter and the National Rail Conditions of Travel, to qualify for compensation you must make the claim within 28 days of completing the relevant journey.
Can you get a refund on train tickets in Spain?
Cancellation between 14 and 5 days: 50% Cancellation between 4 and 1 day: 80% Cancellation less than 24 hours before or no show on the day of departure: 100%
How long does it take for train ticket refund?
3-7 working daysThe Indian Railway Catering and Tourism Corporation (IRCTC) typically takes 3-7 working days to process and initiate the refund for a cancelled ticket. However, the exact time taken for the refund to reflect in your account may vary depending on your bank's processing time.
Can I claim refund if I miss my train?
Missed Train Confirm ticketYou may get refund from railways by filing TDR (ticket deposit receipt) as per extant rules citing reasons for not travelling. Since chart has been prepared you can't cancel the ticket, you can only file TDR within one hour after departure of the train from charting station.
How do I claim my Renfe refund?
How long does train cancellation refund take?
3-7 working daysThe Indian Railway Catering and Tourism Corporation (IRCTC) typically takes 3-7 working days to process and initiate the refund for a cancelled ticket. However, the exact time taken for the refund to reflect in your account may vary depending on your bank's processing time.
How do I contact Renfe customer service by email?
Online
- Renfe website – Customer Service – Reduced Mobility – Assistance Service.
- E-mail address of the Main Office Adif ACERCA – [email protected].
- Renfe Accessibility e-mail – [email protected].
Is Renfe refundable?
Elige and Elige Confort tickets allow cancellations, in which case we refund 70% of the amount. You can upgrade your journey by purchasing, for an extra cost, the full refund add-on which allows you to recover the full amount of your ticket if you cancel up to 7 days before departure or 95% within 6 calendar days.
Which Trainline tickets are non refundable?
Advance Single tickets cannot be refunded but they can be changed. Changes are only allowed for a different time/date of travel, so you need to stick to the same departure and arrival stations.
Will I get a refund if my train ticket is not booked?
If the ticket is not booked but amount debited, no worries the full amount will be refunded back to the account/card through which you booked in 3 to 7 days. Even after 7 working days if you do not get the refund then you can contact irctc with the transaction number and they would help on that.
Can I get 100% refund on train ticket cancellation?
If the train is marked as "CANCELLED" in Passenger Reservation System (PRS) due to breaches, floods, accidents etc., full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellation can be done by the customer through Internet.
Where is Renfe located?
Madrid , SpainRenfe
| Type | Statutory corporation |
|---|---|
| Headquarters | Madrid , Spain |
| Key people | Isaías Táboas (CEO), Enrique Peña Pérez, Manuel Fresno Castro, José Luis Marroquín |
| Products | Rail passenger and freight transport |
| Revenue | €3.979 billion (2018) |
What is the difference between AVE and Renfe trains in Spain?
Renfe is Spain's national train operator, and their premier high-speed trains are branded AVE which stands for Alta Velocidad Española (Spanish High-Speed). This is a premium high-speed train service, with the most frequent departures.