Both riders and drivers have the ability to rate one to five stars on a trip. Your rating is the average of your last 500 trips. If you want to help improve your rating, drivers have shared some of the top reasons they hand out fewer stars: Pack it in, pack it out: Drivers shouldn't have to clean up after you.
How do I get my 5 stars back on Uber?
Tips for a 5-star trip
- A clean car that's well maintained and scent-free.
- A preferred route to their destination. …
- Polite, easygoing, and respectful conversation.
- Excellent service such as helping riders with doors and their luggage.
- Following local traffic laws and speed limits.