Call Uber support and provide the time and fare amount. They will be able to refund you if you are able to prove the discrepancy.
Why did I get charged extra for Uber?
At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This will show up as a “pending” charge on your account's payment method. When the trip completes, this authorization hold is converted to a charge for the final trip price.
Why does Uber service fee change?
Why is the Uber service fee variable and not a fixed percentage? Uber's service fee varies to make upfront pricing work. Upfront pricing is based in part on the estimated time and distance of the trip. The service fee is lower if the trip takes longer than predicted.
Why did Uber charge me more than quotes?
the two primary factors in ride pricing are distance traveled and time in transit. IE if you take an UBER during rush-hour as opposed to off peak traffic hours it will cost more. If the ride is during the weekend near cut-off time for bars it will cost more. Pricing is demand/supply based.
How do I know if my Uber fare is split?
Your receipt will show the total Split Fare fee for all riders. What if a rider doesn't accept a Split Fare invitation? If a rider chooses not to accept Split Fare or doesn't have a valid payment method, you'll be charged for both your portion and theirs.
Why did Uber change my price?
How do I accept an Uber split fare?
A fare split request will appear as a pop-up on your Uber screen, asking you to accept or decline the invitation to split the Uber with the rider who requested it. To accept, simply hit Accept and that's it – you'll be paying your portion of the fare.
How do I report a false charge on Uber?
Report the incidentTo report an incident through your app, go to Help, select the relevant trip, and submit a message to our support team.
How do I complain about an Uber driver?
You can dial one of two numbers:
- Call 800-285-6172 to reach Uber's critical safety response line. Use this phone number only in the event of an actual emergency, such as a car accident or another serious safety issue.
- The customer service number for Uber is 800-593-7069.
Does Uber charge to split?
Is there an additional cost? Yes. When splitting, each participating rider is charged a fee of 25 cents.
What happens when you split fare on Uber?
When splitting, each participating rider is charged a fee of 25 cents. Your receipt will show the total Split Fare fee for all riders.