You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.
What if Uber charged me wrongly?
Still don't recognize it, you can share details with us. We'll review and get back to you. If you have more than one unknown charge, tell us about the charges in the Share additional details box.
Can Uber reverse a payment?
Does Uber charge if you cancel before ride?
Has anyone been charged for canceling an Uber ride (before driver pickup)? Yes, most people are charged cancellation fees when they cancel after 2 minutes.
How do I dispute a Cancelled Uber charge?
Uber says it is possible to dispute a cancellation charge and get a refund instead of credit – you just have to request it the right way. If your driver cancels and you're charged, when you click into the trip in the app the top option should be 'Problem with my cancellation fee'.
Why did Uber take money out of my account?
At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This will show up as a “pending” charge on your account's payment method. When the trip completes, this authorization hold is converted to a charge for the final trip price.