Had your Railcard stolen? If your Railcard has been stolen and you have been given a crime reference number or documents by the Police, then we will give you a free replacement. To apply for a replacement online, you will need to log in to your account.
What if I lost my Railcard bought at a station?
A lost Railcard bought at a stationIf you bought your Railcard at a station, you can go to any staffed station where you must give the completed "Receipt" portion of your original application form to staff – we will not be able to issue any replacements for loss if you do not have the stamped receipt.
What if I lost my Railcard but already bought ticket?
Can I buy a Railcard at a ticket office?
You can also apply for your Railcard by visiting any staffed station ticket office and get your Railcard on the same day!
Do I get my Railcard immediately?
If you have purchased a digital 16-25 Railcard, in most cases it will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your Railcard. Mature students will have to wait a little longer as these applications are checked manually.
What proof do I need to buy a Railcard?
To buy online, simply click ''Buy Now'' on the website homepage and follow the instructions on the screen. You will need to provide a valid passport or UK driving licence or EEA National Identity Card number to prove your date of birth and a digital passport-style photo.