If your Railcard has been stolen and you have been given a crime reference number or documents by the Police, then we will give you a free replacement. To apply for a replacement online, you will need to log in to your account.
Can I make my plastic Railcard digital?
You cannot swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard.
How do I find my digital Railcard?
To view your Railcard in the app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on "Your Railcards" to bring up the list of Railcards you've purchased. Then tap on "Download Railcard" to download it to your device.
Can I find my Railcard online?
To view your Railcard in the app, you'll need to first log in to your account with the same email address you purchased with. After logging in, navigate to the Account tab and tap on "Your Railcards" to bring up the list of Railcards you've purchased. Then tap on "Download Railcard" to download it to your device.
Can I buy another Railcard?
You can purchase a new Railcard online after your station bought Railcard expires. If your Railcard was purchased for you, by another person, you will need to transfer that Railcard to your account before renewing.
Have lost my Railcard?
How do you pay for a replacement rail?
Fares. If your journey involves a replacement bus you will still need to purchase a train ticket as normal.
How do I replace a lost senior railcard?
What do I do if my Railcard is lost or damaged? A: If you bought your Railcard online, please go to 'Manage my Railcard' on the website homepage to log in to your account and apply for a replacement. Once logged in, click on 'Details' under your active Senior Railcard, then click on 'Replace Railcard (Lost or stolen)'.
Where can I find my Railcard number?
It is found within the email confirmation you would have received after we have approved your Railcard application. If you have purchased your Railcard from the Railcard website you will need to click 'Manage my Railcard' on the website or homepage to log in to your account.
Where can I find my Railcard online?
After logging in, navigate to the Account tab and tap on "Your Railcards" to bring up the list of Railcards you've purchased. Then tap on "Download Railcard" to download it to your device.
How do I find my Railcard download code?
The download code allows you to add a purchased Railcard to the Railcard app. The download code is found within the email confirmation you would have received after we have approved your Railcard application. Please note that the Railcard app is available to download from the Apple Store and the Google Play store.