Railcards cannot be renewed until they are within 30 days of the expiry date. 16-25, Disabled Persons, Family & Friends, Senior and Veterans Railcards can be renewed for either 1 or 3 years. All Railcards, except 26-30 Railcards, can be renewed for a plastic or digital version.
Can I update the photo on my Railcard?
How can I update my photograph? If your appearance has changed and your photograph no longer resembles you, you can arrange to have your photograph updated. There is a £10 administration fee for this. Please call our Railcard helpline on 0345 030 4100.
Can I edit my Two Together Railcard?
No, you cannot change the second named cardholder on your Two Together Railcard. If you would like a Two Together Railcard with a different second named person, then you will need to purchase another Two Together Railcard.
Can I change my Railcard to online?
You cannot swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard.
How do I change my name on my 16-25 Railcard?
If you need to change your name on your 16-25 Railcard, you will need to call our helpline on 0345 3000 250 to order a replacement. You will also have to pay a £10 administration fee and you will be required to email us a copy of either your Enrolled Deed Poll or Marriage Certificate.
Can I change the details on my Railcard?
Can I cancel my Railcard and get a refund?
No. Unfortunately, once a Railcard has been issued it is non-refundable.
How do I get a new code for my Two Together Railcard?
If you still can't find it, you will need to click 'Manage my Railcard' on the website or homepage to log in to your account. Once logged in, please click 'Get a new download code' to generate a new download code. You can now use this new download code to add your Railcard to a new device.
How do I contact Railcard?
The system will generate a new download code for you which can now be used to add your Railcard to your device. If the problem persists, please contact the customer services team on 0345 3000 250.
Can I use my Railcard to buy ticket for someone else?
Can I use my railcard to buy a ticket for someone else? Many railcards allow you to buy tickets for people who are travelling with you. You cannot buy tickets with a railcard discount and give them to someone who will be travelling alone without a railcard.
What to do if name is wrong on Railcard?
If you bought your Network Railcard online, you will need to call our helpline on 0345 3000 250 to order a replacement.