If your Uber driver made you feel very uncomfortable and you report them, will they lose their status or will you just never have them as a driver again? They will probably be IMMEDIATELY suspended from the platform for 72 hours while Uber investigates.
How do I lodge a complaint against Uber?
For issues related to your account, please click on Help with a trip.
- Select the concerned trip.
- Select the issue you want to report from the list of issues.
How does Uber investigate reports?
Uber's Special Investigation Unit (SIU) responds to serious vehicle accidents. SIU investigators report to the company first and often do not report serious accidents to law enforcement unless fatalities occur.
How does Uber respond to complaints?
How long does Uber take to refund?
We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.
How does Uber investigate?
Uber uses software to detect accounts that might be engaging in fraudulent activity. Then, a specialised team manually reviews each case before deciding if fraudulent activity has taken place.
How long does Uber take to respond to complaints?
We'll respond within 24 hours, and you can continue communicating back and forth with us at your convenience until the issue is resolved.