Why isn t my Railcard showing up?

The Railcard will only show in the app if logged in with the same email address as purchased. To move the Railcard to a different email address entirely then please contact us.

How long does it take for a digital Railcard to come through?

to 5 working daysPlease allow up to 5 working days for your Railcard application to be reviewed. Once approved, a download code will be sent to your registered email address, along with instructions on how to download your digital 16-25 Railcard.

Are all railcards now digital?

You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card.

How do I retrieve my digital Railcard?

Check your mailbox (including your junk mail) for an email from our Railcard team. If you still can't find it, you will need to click 'Manage my Railcard' on the website or homepage to log in to your account. Once logged in, please click 'Get a new download code' to generate a new download code.

How do I receive my digital Railcard?

In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.

Why can’t I see my digital Railcard?

How do I get the digital version of Railcard?

Digital Railcards can be bought online only, go to the Railcard.co.uk to get started. Once you have chosen your Railcard, you will be directed to your chosen Railcard website to buy your Railcard. When you are prompted to 'Choose the type of Railcard you would like', choose 'Digital'.

How do I get my digital Railcard on my Iphone?

If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the '+' button in the top left of the screen and enter your code.

Can I get a digital Railcard if I already have a physical one?

You cannot swap a plastic Railcard to a digital Railcard. However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard. Click here for the step by step guide on how to renew your Railcard.

Can you get a digital Railcard immediately?

In most cases, your digital Network Railcard will be available to use straight away. A download code will be sent to your registered email address, along with instructions on how to download your digital Network Railcard.

How do I get my digital Railcard on my phone?

If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the '+' button in the top left of the screen and enter your code.

Rate article
Tourist guide